Quality Assurance vs. Quality Control

Quality Assurance (QA): Process-focused

Quality Control (QC): Product-focused

QA prevents defects; QC detects defects

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The Business Value of Quality Assurance

– Reduces rework and operational waste

– Enhances customer satisfaction

– Strengthens organizational reputation

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Roles and Responsibilities in QA

– Process owners

– Quality managers

– Internal auditors

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✅ Knowledge Check

1. What does QA focus on?

A. Inspection

B. Prevention

C. Sales

Correct Answer: B